Customer Success Manager
New
Based in the United StatesFull-TimeMiddle
Salary83,000 - 133,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- Bachelor’s degree or equivalent professional experience
- 5+ years of experience in Customer Success, Solution Architecture, Account Management, Consulting, or a related client-facing role
- Proven experience managing enterprise customer relationships and driving retention, adoption, and growth initiatives
- Strong understanding of recurring revenue business models and customer lifecycle management strategies
- Demonstrated ability to act as a strategic business advisor and build trusted partnerships with customers
- Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations
- Excellent communication, presentation, negotiation, and interpersonal skills
- Strong listening skills and the ability to influence stakeholders at multiple organizational levels
- Ability to manage multiple priorities effectively while maintaining exceptional attention to detail and organization
- Self-motivated and comfortable working independently in a fast-paced, evolving environment
- Strong problem-solving mindset with the ability to adapt quickly and develop creative solutions to customer challenges
- Collaborative team player with a customer-centric approach to achieving business objectives
Responsibilities
- Manage a portfolio of customer accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
- Deliver a seamless post-purchase experience by supporting onboarding, adoption, training, and ongoing engagement initiatives
- Develop and execute account success strategies focused on customer satisfaction, retention, and long-term value realization
- Build strong relationships with key stakeholders and coordinate communication between customers and internal teams
- Monitor account health, customer feedback, and engagement metrics to identify risks and opportunities proactively
- Drive customer retention efforts by addressing concerns early, preventing churn, and fostering strong business relationships
- Partner closely with sales teams to support renewals, identify upsell and cross-sell opportunities, and maximize account growth potential
- Educate customers on product capabilities, industry trends, and best practices to enhance adoption and business outcomes
- Track customer success metrics and provide insights that support continuous improvement and strategic decision-making
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