Enterprise Customer Success Manager
New
Z
ZipRecruiterEmployment marketplace
Most US-based positions can also be performed remotelyFull-TimeMiddle
Salary$65,000.00 - $80,000.00 USD. In addition to the base rate, this role is eligible for a target commission of $15,000.00 - $20,000.00 USD annually.
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Job Details
- Experience
- 2+ years of experience as a Customer Success Manager, 1+ year of experience working with Enterprise and/or high value customers
- Required Skills
- Project ManagementCustomer SuccessGoogle Workspace
Requirements
- 2+ years of experience as a Customer Success Manager.
- 1+ year of experience working with Enterprise and/or high value customers.
- Experience with Recruitment Advertising and/or Performance Based Advertising.
- Ability to develop and deliver compelling presentations using data storytelling.
- Detail-oriented, organized, and strong time-management skills.
- Curious self-starter with the ability to learn quickly and adapt to feedback.
- Experience working in a rapidly changing environment.
- Ability to build rapport and establish relationships with diverse stakeholders.
- Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar).
- Ability to work both independently and within a team environment.
Responsibilities
- Serve as a trusted partner and recruitment expert to key customer stakeholders.
- Establish deep relationships with customers to understand challenges and provide strategic guidance.
- Collaborate with Sales and Product Strategy teams to drive revenue retention, renewals, and upsells.
- Monitor and optimize account performance to ensure target metrics are exceeded.
- Oversee account setup, project manage implementation to launch, and conduct customer training and onboarding.
- Serve as the point person for customers and coordinate with internal teams to troubleshoot technical issues.
- Deliver data-driven narratives and insights to guide customers through successful outcomes.
- Travel to visit customers as needed for performance reviews and partnership building.
- Maintain advanced knowledge of industry technologies and ZipRecruiter products, leveraging AI tools to enhance workflows.
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