- Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
- Drive successful rollout, training, adoption, and ongoing value realization across your book of business
- Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
- Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
- Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
- Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
- Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders
- Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy
- Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience
- Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs
Data AnalysisAccount ManagementStakeholder management+3 more