- Provide high-quality customer support to Danish-speaking Netflix subscribers via phone, email, and live chat channels, ensuring prompt and professional resolution of all enquiries.
- Assist customers with account management, subscription plans, billing queries, and payment-related issues specific to the Netflix streaming platform.
- Troubleshoot technical difficulties related to streaming quality, device compatibility, playback errors, and connectivity issues affecting the Netflix viewing experience.
- Guide customers through Netflix platform features, content navigation, parental controls, profile settings, and personalisation options.
- Accurately log and document customer interactions, feedback, and issue resolutions within internal CRM and support systems in compliance with data protection standards.
- Escalate complex or unresolved technical and billing issues to the appropriate specialist teams within agreed service level timeframes.
- Stay up to date with Netflix product updates, new content releases, platform changes, and company policies to provide accurate and current information to subscribers.
Customer serviceTroubleshootingTechnical support+1 more