- Provide exceptional customer support to Dutch-speaking e-commerce clients through multiple communication channels such as phone, email, and chat
- Handle customer inquiries related to orders, payments, returns, and product information promptly and efficiently
- Document all customer interactions accurately and follow up to ensure issue resolution
- Collaborate with logistics, sales, and technical teams to resolve complex customer issues
- Stay up-to-date with e-commerce products and policies to offer accurate assistance
- Participate in training programs to continuously improve customer service skills and product knowledge