- Provide support to Italian-speaking customers regarding energy accounts and utility billing.
- Manage inquiries about energy consumption, tariff plans, and sustainable power solutions.
- Serve as a primary point of contact for customer service.
- Navigate customer databases to resolve technical and administrative issues accurately and empathetically.
- Identify opportunities to provide value-added energy services and help customers optimize their energy usage.
- Collaborate with international teams to maintain service standards.
- Document customer interactions in line with energy-sector regulations and data privacy laws.
Problem SolvingCustomer serviceCustomer support