- Act as the primary point of contact for enterprise-level clients in the Customer Support Services sector.
- Identify, analyze, and resolve complex B2B inquiries.
- Maintain professional relationships with partners to support business growth and retention.
- Collaborate with cross-functional teams to refine service processes and customer engagement.
- Troubleshoot business-client queries involving proprietary software or services.
- Stay updated on industry trends to provide proactive solutions for the client portfolio.
- Document interactions in the internal CRM to maintain quality-assurance standards.
Problem SolvingClient relationship managementCRM