- Deliver professional customer support to Spanish-speaking customers via phone, email, and chat.
- Assist customers with product information, order processing, technical support, and issue resolution efficiently.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with various internal teams to ensure timely resolution of customer inquiries.
- Keep up-to-date with company products, services, and policies to provide accurate assistance.
- Provide feedback to improve customer service procedures and customer satisfaction.
Problem SolvingCustomer serviceOrganizational skills