- Provide world-class support for Zalando customers regarding online retail orders and fashion inquiries.
- Manage complex customer issues related to shipping, returns, and payments within the retail ecosystem.
- Deliver professional communication across various channels including chat, email, and telephone.
- Maintain deep product knowledge to offer personalized shopping advice and styling recommendations.
- Ensure high customer satisfaction scores by resolving retail-related inquiries with accuracy and efficiency.
- Collaborate with internal teams to streamline online shopping experiences for the Spanish market.
- Process customer feedback to assist in the continuous improvement of retail service standards.
Customer support