- Handle incoming customer and partner queries by phone, email, and chat in Croatian/Bosnian/Serbian and English.
- Assist with reservations, cancellations, modifications, and general travel-related issues.
- Guide customers and partners on platform tools, policies, and procedures.
- Log interactions in the CRM system and ensure accurate follow-up.
- Identify and resolve issues quickly, escalating when necessary.
- Maintain professionalism and empathy, particularly in stressful situations.
- Meet service quality and customer satisfaction goals.
Problem SolvingCustomer serviceMultitasking+2 more