ApplyGerman Customer Support Representative | Netflix | Greece, Remote
Posted 4 months agoViewed
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๐ Location: Greece
๐ Industry: BPO (Business Process Outsourcing)
๐ข Company: apply2day
๐ฃ๏ธ Languages: German, English
๐ช Skills: Communication SkillsMicrosoft ExcelMultitasking
Requirements:
- Native or near-native German language proficiency (C1-C2).
- Very good command of English language (B2).
- Good skills in MS Office.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and adaptability to various character types.
- Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
- Managing incoming calls, emails, and chats.
- Identifying and assessing customers' needs to ensure satisfaction.
- Building trust through open and interactive communication.
- Providing accurate, valid, and complete information using available methods/tools.
- Keeping records of customer interactions, processing customer accounts, and filing documents.
- Following communication procedures, guidelines, and policies.
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