German Customer Support Representative | Netflix | Greece, Remote

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Requirements:

• Native or near-native German language proficiency (C1-C2).
• Very good command of English language (B2).
• Good skills in MS Office.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and adaptability to various character types.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Managing incoming calls, emails, and chats.
• Identifying and assessing customers' needs to ensure satisfaction.
• Building trust through open and interactive communication.
• Providing accurate, valid, and complete information using available methods/tools.
• Keeping records of customer interactions, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.