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German Customer Support Representative | Netflix | Greece, Remote

Posted 4 months agoViewed

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๐Ÿ“ Location: Greece

๐Ÿ” Industry: BPO (Business Process Outsourcing)

๐Ÿข Company: apply2day

๐Ÿ—ฃ๏ธ Languages: German, English

๐Ÿช„ Skills: Communication SkillsMicrosoft ExcelMultitasking

Requirements:
  • Native or near-native German language proficiency (C1-C2).
  • Very good command of English language (B2).
  • Good skills in MS Office.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Customer orientation and adaptability to various character types.
  • Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
  • Managing incoming calls, emails, and chats.
  • Identifying and assessing customers' needs to ensure satisfaction.
  • Building trust through open and interactive communication.
  • Providing accurate, valid, and complete information using available methods/tools.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.
  • Following communication procedures, guidelines, and policies.
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