ApplyGerman Customer Support Representative for Mercedes-Benz | Greece
Posted 4 months agoViewed
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💎 Seniority level: Entry
📍 Location: Greece
🔍 Industry: Automotive
🏢 Company: apply2day
🗣️ Languages: German, English
🪄 Skills: Communication SkillsCustomer serviceMicrosoft OfficeAttention to detailPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office SuiteMS Office
Requirements:
- Native or near to native German language (C1-C2).
- Very good command of English language (B2).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
- Managing incoming calls, emails, and chat.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Building relations of trust through open and interactive communication.
- Providing accurate, valid, and complete information using various methods/tools.
- Keeping records of customer interactions, processing customer accounts, and filing documents.
- Following communication procedures, guidelines, and policies.
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