German Customer Support Representative for Mercedes-Benz | Greece

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Requirements:

• Native or near to native German language (C1-C2).
• Very good command of English language (B2).
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Managing incoming calls, emails, and chat.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building relations of trust through open and interactive communication.
• Providing accurate, valid, and complete information using various methods/tools.
• Keeping records of customer interactions, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.