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German Customer Support Representative for Mercedes-Benz | Greece

Posted 4 months agoViewed

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💎 Seniority level: Entry

📍 Location: Greece

🔍 Industry: Automotive

🏢 Company: apply2day

🗣️ Languages: German, English

🪄 Skills: Communication SkillsCustomer serviceMicrosoft OfficeAttention to detailPresentation skillsTime ManagementWritten communicationMultitaskingMicrosoft Office SuiteMS Office

Requirements:
  • Native or near to native German language (C1-C2).
  • Very good command of English language (B2).
  • Good MS Office skills.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
  • Managing incoming calls, emails, and chat.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building relations of trust through open and interactive communication.
  • Providing accurate, valid, and complete information using various methods/tools.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.
  • Following communication procedures, guidelines, and policies.
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