German Customer Advisor - remote

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Requirements:

• Native or near to native German language (C2).
• Very good command of English language (B2 – C1).
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and adaptability to different character types.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Managing incoming calls.
• Identifying and accessing customers’ needs to achieve satisfaction.
• Building relations of trust through open and interactive communication.
• Providing accurate, valid, and complete information using designated methods/tools.
• Keeping records of customer interaction, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.