ApplyGerman Customer Advisor - remote
Posted 4 months agoViewed
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📍 Location: Greece
🔍 Industry: BPO
🏢 Company: apply2day
🗣️ Languages: German, English
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelPresentation skillsMultitaskingActive listening
Requirements:
- Native or near to native German language (C2).
- Very good command of English language (B2 – C1).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and adaptability to different character types.
- Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
- Managing incoming calls.
- Identifying and accessing customers’ needs to achieve satisfaction.
- Building relations of trust through open and interactive communication.
- Providing accurate, valid, and complete information using designated methods/tools.
- Keeping records of customer interaction, processing customer accounts, and filing documents.
- Following communication procedures, guidelines, and policies.
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