Customer Success Manager, AI & Automation
New
S
Small ImprovementsB2B SaaS / HR Tech
Remote, continental U.S.Full-TimeMiddle
Salary$70,000 – $75,000
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Job Details
- Experience
- 1–2+ years in Customer Success or Account Management in B2B SaaS; 2–3+ years of hands-on experience building automations and workflows.
- Required Skills
- SQLAccount ManagementCustomer SuccessSaaSHubSpotBigQuery
Requirements
- 1–2+ years of experience in Customer Success or Account Management in B2B SaaS with full-cycle ownership.
- 2–3+ years of hands-on experience building automations and workflows across multiple tools.
- Proficiency or strong willingness to learn SQL for data analysis and reporting.
- Experience working at a small or early-stage company creating structure.
- Resourceful problem-solving skills with the ability to navigate technical documentation.
- Ability to work independently without an engineering team to lean on for complex tasks.
- Familiarity with tools like Vitally, HubSpot, and Intercom is a plus.
- Experience in HR Tech, Performance Management, or people operations software is a plus.
Responsibilities
- Run discovery and consultative conversations with prospective customers focused on long-term outcomes.
- Own the full customer journey from first conversation through onboarding, adoption, and renewal.
- Build trust and identify expansion opportunities within an assigned book of business.
- Surface patterns across accounts to improve product and internal team processes.
- Build and maintain automated workflows across platforms like Vitally, HubSpot, and Intercom.
- Write SQL to analyze data from BigQuery to identify customer trends and intervention signals.
- Design digital customer success programs for accounts without a dedicated manager.
- Develop repeatable assets including playbooks, automated sequences, guides, and videos.
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