Associate Technical Success Manager

New

QdrantAI Infrastructure

Remote - EMEAFull-TimeMiddle

Salary not disclosed

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Job Details

3+ years of experience in a customer-facing technical delivery role.
Proven ability to manage complex, multi-stakeholder technical projects.
Understanding of the ML lifecycle, data pipelines, and the fundamental concepts of search/retrieval systems.
Ability to translate complex technical blockers into business impact for executives, while also talking shop with developers.
Experience with Kubernetes and Cloud-native ecosystems (AWS, GCP, Azure) (Nice to have).
Experience with Search technologies (Elasticsearch, Solr, Pinecone, Milvus, or Qdrant) (Nice to have).
Background in working with Forward Deployed or Professional Services models (Nice to have).

Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support to ensure seamless project execution.
Guide customers through the implementation lifecycle, ensuring they effectively utilize Vector Search to solve their specific real-world problems and achieve their business goals.
Manage expectations across multiple customer projects, mapping customer timelines to internal engineering resources.
Conduct regular technical health checks and architecture reviews to identify bottlenecks, suggest optimizations, and maximize usage of the product.
Aggregate technical feedback and friction points from the field to help shape and prioritize the Engineering and Product roadmap.
Serve as the escalation manager for critical technical issues, mobilizing Support and Engineering resources to resolve blockers in high-stakes deployments.
Educate customers on the optimal patterns for building Agentic AI and RAG solutions.

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