Technical Customer Success Manager
New
M
ModashSaaS Influencer Marketing
Tallinn, Harju County, Estonia. Vilnius, Vilnius City Municipality, Lithuania. Riga, Riga, Latvia. Warsaw, Masovian Voivodeship, Poland. Lisbon, Lisbon, Portugal, European time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- RESTful APIsAccount ManagementTechnical supportCustomer Success
Requirements
- 2+ years of experience in Customer Success, Account Management, or similar role.
- Experience supporting technical customers in B2B SaaS.
- Comfortable discussing APIs, integrations, and data flows.
- Strong written and verbal communication skills in English.
- Proven organizational skills and ability to manage multiple accounts.
- Experience working at a startup or scaleup.
- Ability to work in a fast-paced environment.
- Self-motivated with a get-it-done attitude.
Responsibilities
- Own your portfolio of accounts focusing on NRR.
- Build and maintain clear success plans for API customers.
- Run regular check-in calls with customers.
- Help customers with API endpoints, technical troubleshooting, and new use cases.
- Own expansion and renewal processes end-to-end.
- Onboard new customers through smooth Sales-to-CS handovers.
- Manage integration plans and review initial customer technical setups.
- Act as the voice of the customer to the Product team.
- Collaborate with Marketing to build customer-facing resources.
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