Enterprise Customer Success Manager
New
Based in EMEAFull-TimeSenior
Salary105,000 - 130,000 EUR per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementRelationship managementCustomer SuccessSaaS
Requirements
- 5+ years of customer-facing, consulting, or sales management experience in SaaS
- Experience working with both middle management and C-level executive personas
- Experience with technical products and/or working with technical teams
- Understanding of the needs of growing businesses, emerging digital trends, and e-commerce
- Proactive problem solver, high reliability, detail-oriented
- Ability to work individually and collaboratively
- Comfort with ambiguity and iteration
- Tech savvy and eager to learn
Responsibilities
- Manage a book of business including some of our largest, most strategic customers to date
- Nurture existing customer relationships across varying levels of any organization, including the C-suite
- Project manage completion of technical implementation steps alongside Customer Engineering
- Monitor new and existing customer performance and address any open issues
- Identify compelling plans for continued growth across your customer base
- Retain and exceed customer retention through value-driven activities
- Work closely with the product and engineering team to influence new product features
- Share best practices and strategize with customers on digital priorities
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