Senior Regional Customer Success Manager, EMEA
New
S
Spring HealthMental Healthcare
EMEA (UK)Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 7+ years of Customer Success/Account Management experience
- Fluency in English
- Experience managing a book of business of 30+ customers
- Ability to interact with customer leadership teams
- Strong problem-solving and data analysis skills
- Ability to align customer goals with company offerings
- Excellent verbal and written communication skills
- Proactive, self-starter mindset
- Experience with SaaS, B2B customer success, and CRM tools like Salesforce or Gainsight
Responsibilities
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.
- Champion and drive engagement with mental wellness programs.
- Serve as the primary contact for global product updates and upcoming developments.
- Act as an accessible, local contact to address escalations and urgent matters promptly.
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.
- Serve as local implementation support in conjunction with US based implementation team.
- Help clients understand available training topics and their relevance to specific needs.
- Support and lead global QBRs/ABRs and support day to day reporting requests.
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