Senior Regional Customer Success Manager, EMEA
New
S
Spring HealthMental Health
EMEA (Spain)Full-TimeSenior
Salary60,800 - 69,920 EUR per year
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 7+ years of Customer Success/Account Management experience
- Fluency in English is required
- Ability to speak other languages is a strong plus
- Responsible for a book of business of 30+ customers in different segments
- Ability to speak with the customer’s leadership teams
- Deep passion for customer success and a proactive approach to solving customer challenges
- Ability to build strong relationships and act as a trusted advisor to customers
- Strong problem-solving skills with the ability to analyze customer data and derive insights
- Excellent verbal and written communication skills
- Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight) is a plus
Responsibilities
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.
- Champion and drive engagement with mental wellness programs.
- Serve as the primary contact for global product updates and upcoming developments.
- Act as an accessible, local contact to address escalations and urgent matters promptly.
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.
- Serve as local implementation support in conjunction with US based implementation team
- Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions.
- Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.
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