Senior Regional Customer Success Manager
New
S
Spring HealthMental Health Tech
EMEA (Portugal)Full-TimeSenior
Salary45,600 - 52,440 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 7+ years of Customer Success/Account Management experience
- Fluency in English is required
- Experience managing a book of business of 30+ customers
- Ability to communicate with customer leadership teams
- Deep passion for customer success and a proactive approach
- Strong problem-solving and analytical skills
- Experience with SaaS, B2B customer success, and CRM tools (e.g., Salesforce, Gainsight) is a plus
- Comfortable in a fast-paced, dynamic environment
Responsibilities
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.
- Champion and drive engagement with mental wellness programs.
- Serve as the primary contact for global product updates and upcoming developments.
- Act as an accessible, local contact to address escalations and urgent matters promptly.
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.
- Serve as local implementation support in conjunction with US based implementation team.
- Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions.
- Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.
View Full Description & ApplyYou'll be redirected to the employer's site
