Senior Customer Success Manager
New
R
RevenueCatMobile Monetization
Americas; Secondary Locations: EMEA, across different time zonesFull-TimeSenior
Salary180,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- Experience with mobile app businesses or deep interest in the domain.
- 4+ years of professional experience in customer-facing or growth-oriented roles.
- Ability to analyze customer data for insights.
- Strong communication skills for diverse stakeholder groups.
- Experience managing multiple accounts simultaneously.
- Ability to work in early-stage, fast-paced startup environments.
- Comfortable with asynchronous work environments using tools like Slack, Zoom, and Linear.
Responsibilities
- Manage and nurture customer relationships to ensure implementation and adoption.
- Act as growth advisor to help customers scale their business.
- Analyze customer data and provide insights.
- Develop educational collateral such as live workshops and written guides.
- Collaborate with Product team to translate customer needs into product direction.
- Track and report on key success metrics.
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