Senior Regional Customer Success Manager
New
EMEA (Portugal)Full-TimeSenior
Salary45,600 - 52,440 EUR per year
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 7+ years of Customer Success/Account Management experience
- Fluency in English is required
- Responsible for a book of business of 30+ customers in different segments
- Ability to speak with the customer’s leadership teams
- Deep passion for customer success and a proactive approach
- Strong problem-solving skills with the ability to analyze customer data
- Ability to build strong relationships and act as a trusted advisor
- Excellent verbal and written communication skills
- Self-starter with a bias for action
Responsibilities
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions.
- Champion and drive engagement with mental wellness programs.
- Serve as the primary contact for global product updates and upcoming developments.
- Act as an accessible, local contact to address escalations and urgent matters promptly.
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide.
- Serve as local implementation support in conjunction with US based implementation team
- Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions
- Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.
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