Senior Customer Success Manager - EMEA
New
C
ChainguardCybersecurity
United Kingdom - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingCustomer Success
Requirements
- 5+ years of experience in enterprise, customer-facing roles (Customer Success, Professional Services, Technical Account Management, Sales, or Solutions Engineering).
- Relevant domain knowledge in one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
- Demonstrated autonomy in owning a customer portfolio and managing escalations.
- Strong collaboration skills to influence internal cross-functional teams.
- Entrepreneurial mindset with experience building new processes or practices.
- High emotional intelligence and priority management skills.
- Commitment to continuous professional development.
Responsibilities
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams.
- Support the full Business Value Realization cycle to ensure customers prove value internally.
- Advocate for customer needs and requirements to internal Product and Engineering teams.
- Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
- Develop technical knowledge of Chainguard products to help customers optimize their usage.
- Work with customers and the education team to ensure product and security feature training.
- Partner with sales teams to manage account renewals and identify expansion opportunities.
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