- Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services.
- Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts.
- Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise.
- Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience.
- Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities.
- Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives.
- Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks.
- Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale.
Project ManagementEmbedded SystemsIoT+2 more