Customer Success Manager
New
R
Real-Time InnovationsSoftware
Location: UKFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementEmbedded SystemsIoTAccount ManagementCustomer Success
Requirements
- Technical degree.
- At least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, or customer experience focused program/project management.
- Experience working with on-premise software.
- Experience in autonomous devices, IoT/IIoT, or embedded systems.
- Excellent communication and collaboration skills, working with cross functional teams and initiatives.
- Strong focus on customer needs and an intellectual curiosity about the products.
- Experience in a quickly-scaling, post-sales customer function (preferred).
- Sales experience (a plus).
Responsibilities
- Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services.
- Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts.
- Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise.
- Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience.
- Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities.
- Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives.
- Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks.
- Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale.
View Full Description & ApplyYou'll be redirected to the employer's site
