Customer Success Manager, UK
New
Candidates must be based in and authorized to work in the UKFull-TimeMiddle
Salary£56,500 - £63,500 with on-target earnings of £80,500 OTE+
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years of Customer Success, Account Management, or related customer-facing experience
- Proven track record of meeting and exceeding retention and revenue goals
- Experience supporting customers within Media Intelligence, media monitoring, PR technology, or SaaS platforms
- Expertise managing full customer lifecycles, including onboarding, adoption, renewal, and expansion
- Experience leading strategic customer conversations with multiple stakeholders and senior executives
- Strong analytical skills for leveraging usage data and adoption metrics
- Exceptional communication and presentation skills
- Ability to navigate ambiguity and manage competing priorities
- Experience working cross-functionally and influencing stakeholders without direct authority
- Familiarity with the UK media landscape and journalism ecosystem
- Knowledge of UK copyright, content licensing, or NLA/ECLIPS compliance requirements
- Comfortable representing the business at customer-facing events and industry engagements
Responsibilities
- Serve as the primary contact for Enterprise and Mid-Market customers across the UK, driving retention, growth, and long-term customer success
- Own the customer lifecycle from post-sale through renewal, ensuring customers realize value and achieve their communications objectives
- Lead onboarding for new customers, including discovery sessions, tailored training, and adoption planning
- Negotiate contracts and renewal agreements to support long-term customer growth
- Act as a specialist for UK-specific questions, including media landscape insights and regional communications trends
- Advise customers on copyright, content licensing, and NLA/ECLIPS-related requirements
- Advocate for UK customer needs and market requirements to cross-functional product and strategy teams
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