Associate Technical Success Manager
New
Associate Technical Success Manager - EMEAFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience
- Required Skills
- Project ManagementCloud ComputingKubernetesMachine LearningCustomer Success
Requirements
- 3+ years of experience in a customer-facing technical delivery role.
- Proven ability to manage complex, multi-stakeholder technical projects without direct authority.
- Understanding of the ML lifecycle, data pipelines, and fundamental concepts of search/retrieval systems.
- Ability to translate complex technical blockers into business impact for executives.
- Experience with Kubernetes and Cloud-native ecosystems (AWS, GCP, Azure) is a plus.
- Experience with Search technologies (Elasticsearch, Solr, Pinecone, Milvus, or Qdrant) is a plus.
- Background in working with Forward Deployed or Professional Services models is a plus.
Responsibilities
- Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support.
- Guide customers through the implementation lifecycle, ensuring effective utilization of Vector Search.
- Manage expectations and map customer timelines to internal engineering resources.
- Conduct regular technical health checks and architecture reviews to identify bottlenecks and suggest optimizations.
- Aggregate technical feedback and friction points to shape the Engineering and Product roadmap.
- Serve as the escalation manager for critical technical issues.
- Educate customers on optimal patterns for building Agentic AI and RAG solutions.
View Full Description & ApplyYou'll be redirected to the employer's site
