Growth, Technical Success Manager
New
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- CI/CDDevOpsTechnical supportCustomer SuccessHubSpotZendesk
Requirements
- 4+ years of experience in B2B customer success, technical support, or account management, including exposure to technical roles in software environments
- Strong understanding of CI/CD practices, DevOps workflows, cloud technologies, and software development lifecycle concepts
- Proven ability to drive customer retention, expansion, and value realization across a large book of business
- Comfortable using AI tools (e.g., ChatGPT, Copilot, Claude) to enhance productivity, analysis, and customer engagement
- Experience with customer success platforms such as Zendesk, HubSpot, Vitally, or similar tools
- Excellent communication skills with the ability to translate technical concepts into clear business impact
Responsibilities
- Own strategic engagement across a large base of growth customers, providing technical guidance, best practices, and optimization insights
- Design and execute scalable customer success programs, including webinars, office hours, and digital engagement initiatives
- Create technical content such as guides, videos, email sequences, and educational materials to drive product adoption at scale
- Use AI-powered tools to analyze customer usage, surface insights, and automate outreach and reporting workflows
- Partner with Product, Sales, and Support teams to address churn risk, gather feedback, and align customer needs with product capabilities
- Continuously improve success playbooks, tooling, and engagement strategies based on data and customer insights
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