Technical Customer Success Manager
New
A
AIRS Medical IncHealthcare Technology
Munich, Bavaria, GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English and German
- Experience
- 1+ years
- Required Skills
- TroubleshootingTechnical supportCustomer Success
Requirements
- 1+ years in a technical or application support role within healthcare IT
- Proficiency with TCP/IP networking and DICOM networking
- Experience with MRI systems, PACS, and imaging software
- Strong problem-solving skills
- Excellent communication skills with a client-focused approach
- Fluent in English and German
- Pro-active team player
Responsibilities
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Deploy SwiftMR and integrate it with both MRI systems and with PACS
- Manage network and DICOM configurations for smooth interoperability
- Utilize expertise in TCP/IP and DICOM networking to troubleshoot connectivity
- Manage SwiftMR’s cloud-based operations
- Provide in-depth troubleshooting for integration or connectivity issues
- Develop and maintain documentation of implementation processes and troubleshooting guides
- Conduct regular check-ins to ensure clients are fully leveraging SwiftMR
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