Customer Solutions Engineer
New
P
Popl CoIn-Person GTM
United StatesFull-TimeMiddle
Salary80,000 - 110,000 USD per year
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Job Details
- Experience
- 2–5 years
- Required Skills
- SalesforceRESTful APIsJSONHubSpotGoogle WorkspaceWorkday
Requirements
- 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
- Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive
- Strong familiarity with HR platforms like Azure Active Directory, Workday, and Google Workspace
- Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
- A highly independent operator who’s also deeply collaborative
- Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation
Responsibilities
- Join live customer calls—especially for new accounts that need fast onboarding or setup support
- Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
- Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time
- Support CSMs by assisting on the technical aspects of implementation
- Help configure Popl for unique customer use cases that require specialized workflows or data logic
- Translate customer requirements into actionable setup recommendations
- Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
- Act as an internal resource for teammates needing support on technical topics or product configurations
- Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs
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