Customer Success Manager
New
C
Creative ChaosSaaS
Lahore, Punjab, Pakistan. Islamabad, Islamabad Capital Territory, PakistanFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIsAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent
- 5+ years of experience in Customer Success or Technical Account Management
- Strong technical aptitude
- Proficiency with CRM and customer success platforms like HubSpot or Gainsight
- Experience with SaaS products, APIs, and integrations
- Strong communication and interpersonal skills
- Ability to present to technical and non-technical audiences
Responsibilities
- Act as the primary point of contact for assigned customers
- Understand customers' technical environments and business objectives
- Collaborate with sales, product, and technical teams
- Onboard new customers through setup and configuration
- Monitor customer health metrics and identify expansion opportunities
- Conduct regular business reviews and training sessions
- Manage customer feedback and drive product improvements
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