IT Support Specialist
D
Duetto ResearchHospitality Technology
Location: Remote — Spain or United Kingdom, EMEA time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Google Workspace
Requirements
- 5+ years of help desk or technical support experience.
- Working knowledge of Windows 10/11 and macOS.
- Experience with user account management in Azure AD/Entra ID.
- Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN).
- Experience with ticketing systems and structured support workflows.
- Excellent customer service and communication skills.
- Experience with MDM platforms (Intune, Jamf, JumpCloud).
- Experience with SSO platforms (Okta, Duo, Google SSO).
- Proficiency in Google Workspace and Microsoft 365 administration.
- Basic scripting knowledge in PowerShell, Bash, or Python.
Responsibilities
- Provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms.
- Manage user accounts, group memberships, and application access permissions.
- Deploy software and updates using MDM solutions like Intune or Jamf Pro.
- Handle employee onboarding and offboarding, including device configuration.
- Establish and improve help desk workflows, ticketing procedures, and SLA standards.
- Develop knowledge base articles and self-service resources.
- Identify recurring issues and contribute to global IT projects and system rollouts.
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