Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).
Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner.
Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.
Escalate complex issues to senior technical teams or other relevant stakeholders when necessary.
Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements.
Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources.
Stay ahead of new features and product updates to educate customers on best practices.
SalesforceRESTful APIsTechnical support+2 more
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About Airtable
Airtable pioneered the no-code app platform, empowering over 500,000 organizations, including 80% of the Fortune 100. They transform how work gets done by allowing anyone to build custom applications without coding. You can create flexible checklists, organize ideas, and manage contacts. Their platform turns complex data into actionable formats, streamlining critical business processes across many industries.
How We Work
Airtable embraces a hybrid work model, supporting remote roles across the US and Canada. They empower you with high-context goals and fast feedback, trusting you to choose your strategy. Expect a culture that fosters experimentation and encourages unorthodox solutions through initiatives like hackdays. Dedicated culture ambassadors plan engaging virtual and in-person events.
Engineering at Airtable
Airtable builds an AI-native platform, allowing you to create AI-powered apps with ease. Engineers solve unique challenges in integrating large language models and RAG architectures. You will architect knowledge systems for AI agents, driving automated resolution and managing AI safety. Your work impacts how our AI agents reason, retrieve, decide, and act, enabling scalable AI resolution. You will design complex systems that are powerful and reliable, ensuring data flows, state management, and error handling are robust. Focus on continuous improvement, versioning, and A/B testing of AI agent performance.
Why Join Us
Build the future of no-code and AI-powered applications, transforming how companies operate.
Solve complex challenges in AI architecture, influencing how large language models deliver real-world value.
Contribute to a platform trusted by 80% of the Fortune 100, impacting over 500,000 organizations.
Work in a hybrid environment, balancing autonomy with collaboration across remote and in-office teams.
Drive significant revenue impact and build deep relationships within strategic accounts globally.
Benefits & Perks
100% insurance coverage for employees, 80% for dependents (medical, dental, vision).
Employer contribution to Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
Family planning, adoption, and infertility support, plus a complimentary One Medical membership.
Flexible vacation time, accrued sick time, paid holidays, and a winter break.
Paid parental leave and paid volunteer days.
401(K) and an employee stock purchase plan.
$2,000 annual reimbursement for personal career development.