Senior Collections Analyst

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Requirements:

• Minimum of 3-5 years of experience in accounts receivable and collections, preferably in the IT software industry.
• Proficient in accounting software systems (e.g., Salesforce (CRM), WorkDay (ERP), and Microsoft Office Suite.
• Strong understanding of billing functions and collection processes, with experience in commercial collections.
• Proven ability to analyze root causes and develop effective solutions.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
• Strong attention to detail with a commitment to accuracy and quality in all tasks.
• Ability to work collaboratively in a team environment while managing individual responsibilities.

Responsibilities:

• Effectively manage inbound/outbound correspondence and phone calls to collect outstanding accounts receivable balances.
• Identify underlying issues causing payment delays and develop actionable solutions to mitigate these challenges.
• Conduct thorough reconciliations to resolve account discrepancies and ensure accuracy in billing
• Undertake additional duties as assigned to support the billing and collections team and contribute to overall departmental goals.
• Leverage Workday and Airtable AR/Collections software systems to track and manage accounts receivable.
• Manage an assigned A/R portfolio to ensure recovery of outstanding payments and identify any potential bad debt to reduce aged AR in a timely fashion. Active follow-up, document your collection activities and consistently deliver on collections and AR Aging metrics as assigned.
• Adherence to efficient and effective collection strategies to expedite payment recovery and maximize cash flow.
• Handle collections for commercial accounts, striving for maximum recovery while maintaining positive client relationships.