Technical Support Specialist
New
A
AirtableNo-code Platform
Remote - London, United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceRESTful APIsTechnical supportConfluenceGoogle Workspace
Requirements
- Experience with Airtable, whether personally or professionally.
- Experience in an enterprise-focused technical support role, especially within a B2B tech environment.
- Excellent written and verbal communication skills.
- Strong analytical skills and technical aptitude to navigate complex problems.
- Naturally curious with a desire to dive deep into technical issues.
- Strong, self-driven desire to exceed expectations.
- Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology.
- Solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.
Responsibilities
- Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).
- Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner.
- Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.
- Escalate complex issues to senior technical teams or other relevant stakeholders when necessary.
- Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements.
- Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources.
- Stay ahead of new features and product updates to educate customers on best practices.
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