Implementations Manager
K
KnakSaaS Marketing
Remote - CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3 years experience in Customer Success, Implementations or equivalent role
- Required Skills
- Project ManagementArtificial IntelligenceCustomer SuccessSaaS
Requirements
- 3 years experience in Customer Success, Implementations or equivalent role
- Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones.
- Exceptional communication skills both written and verbal.
- Experience with running group training sessions or adult learning.
- The ability to develop meaningful relationships with clients and truly understand their needs
- Problem solving skills and the ability to think outside the box
- Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
- Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM
- Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools
- A track record of successfully managing a book of clients and delivering exceptional results
- Experience with AI tools - Claude, ChatGPT & MCP connectors
Responsibilities
- Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value.
- Provide best practice advice, thought leadership and expertise to our clients, ensuring they’re set up for success
- Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry
- Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication
- Ensure projects are always completed on time and to a high quality standard
- Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff.
- Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes
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