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🔍 SaaS
- 3+ years of experience in Customer Success/Service.
- Comfortable in a fast-paced tech environment.
- Tech-savvy with excitement for learning new technologies.
- Strong business acumen and critical thinking skills around marketing campaigns, ROI, and data analysis.
- Analytical thinking to derive insights from data sets.
- Ability to build relationships with senior executives.
- Strong communication skills for presentations and writing.
- Commercially driven to see account growth.
- Build deep relationships with customers and ensure positive sentiment.
- Understand customer goals and identify gaps.
- Build a success plan to achieve desired outcomes.
- Measure client results with important metrics.
- Maintain account plans with business information.
- Proactively recommend solutions for client needs.
- Provide focused training and best practices.
- Identify at-risk customers and lead recovery plans.
- Be the voice of the customer for product improvements.
- Encourage product adoption and identify growth opportunities.
Data AnalysisHTMLCSSTableauCommunication SkillsRelationship buildingCritical thinkingAnalytical thinkingCustomer Success
Posted 2 months ago
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