Customer Success Manager

New

BrandBastionAI-powered Solution, Social Media

Portugal. Spain. United Kingdom. IrelandFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 3-6 years experience

Requirements

Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
Deep understanding of marketing, community management, and social engagement.
Preference for those with agency, direct brand experience, or expertise in paid/organic social strategy.
3-6 years experience in relevant fields.
Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.
A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.
A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.
A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.

Responsibilities

Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction.
Identify and develop customer advocates who can provide testimonials, case studies, or references.

View Full Description & ApplyYou'll be redirected to the employer's site

The Road to 2026: 5 Trends That Will Define the Future of Remote Work

Work from home is no longer an experiment or a temporary solution. It has become a stable part of how millions of people build their careers and how companies operate across borders. Now that we have entered 2026, expectations around work, productivity, and lifestyle continue to evolve. Understanding where things are heading helps both job seekers and employers stay ahead instead of reacting too late.The future of remote work is not about working from home anymore. It is about flexibility, skills, technology, and a deeper shift in how career fits into everyday life. Let’s take a look at main trends shaping the road ahead.

The Remote Work Toolkit: 15 Essential Tools and Skills for a Future-Proof Career

Remote work is no longer a temporary perk—it’s a defining feature of the future of work. But thriving outside a traditional office isn’t just about having Wi‑Fi and a laptop. It requires a deliberate toolkit: the right remote work tools to stay organized, connected, and secure, plus the skills for remote work that help you communicate clearly, manage your time, and build trust across distance.Below is a practical, future-proof guide to the tools and remote work skills that make remote careers sustainable—not stressful.

The Burnout Buster: A Practical Checklist for Reclaiming Your Work-Life Balance in a Remote World

Remote work has brought freedom, flexibility, and fewer commutes—but it’s also quietly fueled a surge in remote work burnout. When your home becomes your office, the lines blur fast: “just one more task” turns into late-night emails, and downtime starts to feel like borrowed time.If you’re feeling drained, distracted, or emotionally flat, you’re not broken—you’re likely overloaded. The good news: you can prevent burnout without quitting your job or reinventing your life. You need a clear, repeatable system that protects your energy while keeping work sustainable. This checklist is that system.

View details

Apply Now