Senior Customer Success Manager
New
A
Arbor EducationEducation Technology
United KingdomTemporarySenior
SalaryUp to 45,000 GBP per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisRESTful APIsAccount ManagementStakeholder managementCRMCustomer SuccessSaaS
Requirements
- 3+ years of experience in a SaaS customer success or customer-facing role
- Experience in School/MAT/LA (Multi Academy Trust/Local Authority) environments
- Experience with Arbor MIS
- Experience with Gainsight and AI tooling for tracking KPIs
- Strong strategic thinking and business goal alignment skills
- Exceptional communication and negotiation skills
- Track record of managing executive stakeholders
- Strong time management and ability to work independently
- Willingness to travel frequently to customer sites (minimum 20% of time)
Responsibilities
- Define measurable business outcomes for high-value accounts
- Conduct regular Success Reviews and manage Success Plans
- Drive full product adoption across customer base
- Build relationships with C-suite and key operational stakeholders
- Perform regular on-site meetings to measure progress and discuss risks
- Monitor account health and manage risks
- Identify upsell and expansion opportunities to grow Net Revenue Retention
- Translate customer feedback into insights for Product and Engineering teams
- Provide technical guidance on system configuration, data services, and APIs
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