Define measurable business outcomes for high-value accounts
Conduct regular Success Reviews and manage Success Plans
Drive full product adoption across customer base
Build relationships with C-suite and key operational stakeholders
Perform regular on-site meetings to measure progress and discuss risks
Monitor account health and manage risks
Identify upsell and expansion opportunities to grow Net Revenue Retention
Translate customer feedback into insights for Product and Engineering teams
Provide technical guidance on system configuration, data services, and APIs
Data AnalysisRESTful APIsAccount Management+4 more
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About Arbor Education
Arbor Education empowers schools to simplify operations, reduce teacher workload, and improve student outcomes. Our cloud-based platform helps over 12,500 schools and trusts across the UK manage everything from student data to finances. You will contribute to a mission that creates happier working lives for educators every day.
How We Work
We champion flexible working, offering remote roles across the UK. You'll find a dedicated wellbeing team supporting mindfulness and mental health, plus social committees for connection. We embrace diversity and neurodiversity, partnering with Lexxic to ensure an inclusive environment where everyone can thrive. We offer enhanced parental leave and return-to-work coaching, supporting your life outside of work. Our offices are even dog-friendly.
Engineering at Arbor Education
As an engineer at Arbor Education, you'll solve complex challenges in large-scale distributed cloud systems, primarily on AWS. You will build and evolve platforms that underpin how thousands of schools operate, focusing on reliability, performance, and scalability. We craft secure, efficient solutions using Infrastructure as Code (Terraform) and robust CI/CD pipelines (GitHub Actions). Our teams utilize modern data warehousing (Snowflake) and embrace AI-assisted development to enhance productivity and deliver innovative features. You will contribute to products that handle critical data and directly impact education.
Why Join Us
Impact over 12,500 schools and trusts, transforming education every day.
Work flexibly in a remote-first culture with comprehensive wellbeing support.
Benefit from a dedicated professional development budget for continuous growth.
Contribute to a company committed to diversity, equality, and neuro-inclusion.
Receive enhanced parental leave and support, with five free maternity coaching sessions.
Benefits & Perks
32 days holiday (25 annual leave + 7 company-wide days) plus Bank Holidays and an annual volunteer day.
Life Assurance (3x annual salary).
AIG Smart Health: 24/7 virtual GP, mental health support, counseling, and health checks.
Private Dental Insurance with Bupa.
Salary sacrifice Pension provided by Scottish Widows.
Enhanced maternity (20 weeks full pay), adoption (20 weeks full pay), and paternity (6 weeks full pay) leave.
Access to wellbeing apps like Calm and financial coaching with Bippit.
Dedicated professional development training budget.