Arbor Education

👥 101-250💰 Private about 4 years agoEducationBig DataSaaS💼 Private Company
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Arbor Education empowers schools globally with innovative SaaS solutions. We build and maintain a robust data platform, centralizing information from diverse sources to provide powerful analytics and streamlined workflows. Our commitment to improving the lives of teachers and students drives our focus on user-friendly technology and exceptional data management. We leverage a modern tech stack including Snowflake, Python, SQL, and Terraform, fostering a collaborative and supportive engineering culture. As a rapidly growing EdTech company with significant funding, we offer a remote-friendly environment and exceptional benefits, including generous parental leave and a dedicated wellbeing team. Join Arbor and contribute to a mission-driven organization that's transforming education.

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🔥 Product Manager
Posted 2 days ago

📍 United Kingdom

🧭 Full-Time

💸 50000.0 - 55000.0 GBP per year

🔍 Education Technology

  • Experience working in a product role
  • Knowledge of financial systems and processes
  • Passion for user-centric product development
  • Experience in the education sector is a plus
  • Own and maintain a strategic product roadmap
  • Define problems and hypotheses based on customer needs
  • Collaborate with engineering and design
  • Plan and coordinate product development
  • Use data-driven iteration to measure impact
  • Proactively communicate with stakeholders

Project ManagementData AnalysisProduct ManagementUser Experience DesignFinancial ManagementCross-functional collaborationStakeholder management

Posted 2 days ago
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💸 40000.0 - 45000.0 GBP per year

🔍 Education

  • Strong understanding of AI, machine learning, and natural language processing concepts
  • Experience with chatbot platforms, particularly Ultimate AI
  • Proficiency in data analysis tools (e.g. Google Analytics, Zendesk Explore and/or Gainsight)
  • A keen eye for detail
  • Ability to proactively identify potential issues and act on them
  • Excellent written and verbal communication skills
  • Ability to quickly adapt to evolving technologies and customer needs
  • Own the customer self-service journey for the Customer Team
  • Continuously analyse Help Centre and bot performance metrics to identify areas for improvement.
  • Refine help centre articles, bot responses, intent recognition, and natural language processing capabilities to ensure accurate and helpful interactions.
  • Design and implement custom workflows to automate routine tasks.
  • Work closely with our internal teams including Support, Marketing and our Community Manager, ensuring consistency and clarity in customer information.
  • Leverage data analytics tools to gain insights into customer behaviour, pain points, and emerging trends.
  • Stay up-to-date with the latest AI and chatbot technology advancements. Train team members on bot usage, troubleshooting, and best practices.
  • Collaborate with cross-functional teams to ensure seamless integration of the bot and Help Centre into our overall support strategy.
  • Explore new ideas and finding innovative solutions to customer challenges.
Posted 6 days ago
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📍 United Kingdom

🧭 Full-Time

🔍 Education

  • Solid experience in a relationship-focused role
  • Good planning and organisational skills
  • Understanding of SaaS implementation
  • Experience in education/edtech market (bonus)
  • Conduct regular partner reviews
  • Collaborate with Partner Support Team
  • Support reseller renewals
  • Qualify new partners
  • Maintain accurate records in SalesForce

SalesforceOrganizational skillsTime ManagementNegotiation skillsRelationship managementStakeholder managementCustomer SuccessSaaS

Posted 16 days ago
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