Customer Success Manager DACH
New
E
ecosioB2B SaaS
Austria, Croatia, France, Germany, Hungary, Italy, Portugal, Spain, United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (native/C2), English (fluent)
- Required Skills
- Account Management
Requirements
- Experience in B2B SaaS sales
- German language skills on a native / C2 level
- Fluent English skills
- Experience working with a portfolio of existing customers
- Experience with cross- and up-selling
Responsibilities
- Drive company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities
- Manage your own portfolio of clients making sure they get the most value out of our solution
- Partner closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
- Listen to customers and communicate their feedback to ensure products and services meet their needs
- Navigate complex customer escalations and align internal stakeholders to turn friction into solutions
- Execute sales campaigns in close cooperation with marketing
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