Build deep understanding of account structure and identify untapped departments, new stakeholder groups, and emerging initiatives. Break into new areas of the organization and drive initial conversations. Deliver consistent expansion revenue by executing targeted outreach and account penetration strategies. Master Simon and Oro value propositions and lead cross-sell sales motions. Exceed expansion revenue goals and drive adoption of Simon and Oro. Unlock new buying centers and expand OpenSesame's footprint. Form and maintain trusted relationships across HR, L&D, talent development, operations, and other functional groups. Conduct strategic conversations that surface future initiatives, budget cycles, and organizational priorities. Collaborate closely with Customer Success Managers to align on evolving account goals. Maintain rigor around CRM accuracy, forecasting, and account planning. Develop and update structured account growth plans.