Account Director (Bilingual)

Bilingual in English and Spanish (spoken and written) 7-10+ years of experience in social media marketing, digital advertising, or integrated marketing. 4+ years in leadership roles, managing cross-functional teams. Proven ability to drive client business strategy, ensuring social-first KPIs, audience insights, and measurement frameworks. Deep understanding of platform algorithms, performance marketing, and content engagement strategies. Strong experience in social media-driven brand storytelling. Expertise in operational rigor, workflow optimization, and cross-functional collaboration within the POD. Experience managing senior-level client relationships, overseeing social media roadmaps, campaign execution, and long-term growth strategies. Financial management expertise, including budget oversight, media spend allocation, and efficiency tracking. Highly adaptable and solutions-focused, with experience in crisis management, change leadership, and evolving industry shifts. Experience in Asana or similar project management tools.

Drive client business strategy, KPIs, and measurement framework. Develop a deep understanding of all POD functions. Serve as the final decision-maker for all client work. Uphold best-in-class creative output and excellence. Balance creative excellence with operational discipline. Set POD priorities and oversee project delivery and timeline management. Own POD performance reporting and ensure accountability. Implement operational rigor to optimize resource management and workflow. Lead client experience throughout the full business/project cycle. Centralize day-to-day client communication and relationship management. Manage client input briefs and ensure accurate routing and execution. Own and manage the Scope of Work (SOW) process. Facilitate cross-functional collaboration between POD, Group Lead, and Centers of Excellence. Step into or source coverage for cross-functional responsibilities as needed. Ensure the integrity of work by identifying challenges and proactively finding solutions. Review and approve all deliverables and outputs. Foster agency-wide collaboration to maintain POD model integrity. Identify opportunities for internal centers of excellence to enhance POD performance. Oversee workflow optimization and process implementation. Support burn report and utilization reviews. Oversee and track high-level budgets, vendor spend, and campaign investments.