Scheduling Coordinator

Minimum 3 years’ experience in scheduling, customer support, or related roles. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Proficient in scheduling software and online portals. Capable of managing high-stress situations professionally. Exceptional attention to detail and accuracy. Experience in childcare or related sectors is a plus.

Manage and process Bright Horizons (BH) Back-Up Care (BUC) reservations through the online portal. Respond promptly to scheduling-related emails from BH and clients, including changes, cancellations, and inquiries. Oversee open orders using the Jovie Scheduling Dashboard and mobile app. Notify BH of schedule changes within 48 hours. Address staff unavailability for BUC, On-Call Support, and placements, arranging suitable alternatives. Confirm and verify all staff bookings. Manage short-notice reservations (<18 hours) by sourcing available staff. Communicate with BH clients regarding rescheduling or cancellations. Ensure seamless placement of support staff with families or care centers. Update staff availability status and arrange substitutes as required. Perform regular audits of BH portal and MyJovie records to maintain compliance with scheduling standards. Apply staff travel benefits when applicable, per company policy. Review staff time and care records for accurate compensation. Generate and share scheduling metrics and performance reports. Utilize MyJovie Message Center, email, and phone for staff and client communication.