SuperStaff

👥 501-1000 Service Industry Call Center💼 Private Company

SuperStaff is a leading outsourcing solutions provider, offering call center services from offshore locations in the Philippines, nearshore in Colombia, and onshore in the United States. Originally serving the health and biopharma sectors, SuperStaff has diversified its offerings over the past three years to cater to a wide range of industries, including start-ups and established enterprises, with innovative BPO solutions.

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Jobs at this company:

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🔥 Billing Specialist

Posted 22 days ago

📍 Philippines

🔧 Requirements

NOT STATED

💡 Responsibilities

Timely and accurate billing of all service invoices.
Processing credit card payments for all service billings.
Processing customer repair billing invoices.
Answering inquiries through email and chat.
Redirecting external and internal clients to their respective point of contact.
Running necessary business reports and collating data as needed.
Completing billings for vendor partnerships and submitting necessary documentation.

Posted 22 days ago

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🔥 Dental Claims Specialist

Posted about 1 month ago

📍 Philippines

🧭 Full-Time

🔍 Dental insurance or collections

🔧 Requirements

Strong command of verbal and written English.
Little to no accent when speaking.
Background in the dental insurance or collections industries.
At least 3 years of hands-on collections experience.
Highly motivated and detail-oriented.
Ability to work independently as this is a remote position.
Outstanding organizational and time management skills.
Strong follow-up skills.

💡 Responsibilities

Follow-up on outstanding insurance claims, ensuring proper documentation and communication.
Send out claims and attachments to insurance companies.
Determine the validity of denials and address them appropriately.
Generate OI reports and ensure their monthly completion.
Handle claim resubmissions and reprocessing, including grievances and appeals.
Clear rejected claims weekly and update the office tracker with payments posted.
Complete assigned follow-ups and generate EFT reports from insurance portals.
Post insurance payments according to office preference, uploading EOB and making adjustments.
Identify and communicate any issues with insurance processes, remaining professional and adhering to work ethics.

Posted about 1 month ago

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🔥 Accountant

Posted about 2 months ago

📍 Philippines

🔍 Software and Financial Services

🔧 Requirements

3-5 years of accounting experience, ideally with exposure to data management or conversion processes.
Strong foundation in accounting principles, general ledger, chart of accounts, and journal entries.
Advanced Excel skills, with the ability to use complex formulas, pivot tables, and data transformation tools.
Detail-oriented and committed to accuracy in data handling.
Excellent problem-solving skills and ability to work both independently and collaboratively.

💡 Responsibilities

Work directly with customers to assist in preparing and uploading client data.
Ensure a smooth transition for customers to maximize value from the platform.

Data AnalysisVBAFinancial ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingMicrosoft OfficeAccountingAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted about 2 months ago

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🔥 Data Conversion Specialist

Posted about 2 months ago

📍 Philippines

🔍 Software, auditing and financial record verification

🔧 Requirements

3-5 years of accounting experience, ideally with exposure to data management or conversion processes.
Strong foundation in accounting principles, general ledger, chart of accounts, and journal entries.
Advanced Excel skills, including complex formulas, pivot tables, and data transformation tools.
CPA certification is preferred but not required.
Detail-oriented and committed to accuracy in data handling.
Excellent problem-solving skills and ability to work both independently and collaboratively.

💡 Responsibilities

Collaborate with customers to collect, organize, and format client data for upload to the audit platform.
Utilize advanced Excel skills to transform data from various sources into a compatible format for the software.
Map the chart of accounts to standard categories to ensure data accuracy.
Provide guidance to customers on best practices for data submission and collaborate with the team to resolve any conversion issues.
Perform automated completeness checks to ensure the general ledger is complete and accurate with the trial balance.
Perform various data healing operations using Excel functions to create unique balancing journal entries.

SQLData AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAccountingAttention to detailOrganizational skillsTime ManagementWritten communication

Posted about 2 months ago

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🔥 Administrative Support

Posted 3 months ago

📍 Philippines

🔧 Requirements

Proven experience in an administrative, personal assistant, or executive assistant role, preferably supporting senior-level executives or clients.
Strong ability to manage time effectively, with skills to prioritize tasks and handle multiple responsibilities.
Excellent organizational skills with the ability to manage a busy calendar and handle confidential information with discretion.
Outstanding written and verbal communication skills, demonstrating a professional and courteous demeanor.
Proficient in using scheduling tools like Outlook and Google Calendar, communication platforms like Zoom and Teams, and office applications including Microsoft Office.
Ability to work independently and take initiative without needing constant supervision.
Keen attention to detail, ensuring accurate and efficient task completion.
Adaptable to changing priorities and capable of handling urgent requests.

💡 Responsibilities

Maintain and organize the client's diary, ensuring efficient scheduling of meetings, appointments, and events.
Arrange internal and external meetings, including scheduling, sending invites, preparing agendas, and ensuring necessary materials are ready.
Act as the primary point of contact for incoming and outgoing communication, including emails and phone calls.
Organize travel plans, handling logistics such as flights, accommodations, and transport.
Assist in preparing, editing, and filing documents, reports, and presentations.
Help the client prioritize tasks and manage deadlines, ensuring action points are followed up promptly.
Handle client inquiries and coordinate with stakeholders to ensure clear communication.
Perform various administrative tasks as required, including managing expenses and processing invoices.

Administrative ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelAttention to detailOrganizational skills

Posted 3 months ago

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🔥 Vietnamese Speaking Outbound Sales Support

Posted 3 months ago

📍 Philippines

🔍 Sales support

🔧 Requirements

Fluent in Vietnamese (spoken and written) is required; proficiency in English is also required.
Previous experience in outbound sales, customer service, or a similar role is preferred.
Strong communication and interpersonal skills with the ability to build rapport with customers.
Results-driven with a proven ability to meet or exceed sales targets.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with CRM systems and MS Office (Excel, Word, PowerPoint).
Excellent organizational skills and attention to detail.
Ability to handle rejection and persistently pursue sales opportunities.

💡 Responsibilities

Conduct outbound calls to new and existing customers in the Vietnamese market to promote products and services.
Identify customer needs and provide solutions by matching products/services to their requirements.
Follow up on leads generated by the sales and marketing teams.
Assist in maintaining and updating the customer relationship management (CRM) system.
Support the sales team with administrative tasks such as preparing sales reports and coordinating with internal departments.
Build and maintain strong customer relationships by delivering excellent service and timely follow-up.
Achieve or exceed sales targets and performance metrics set by management.
Handle inquiries and resolve any customer complaints or issues promptly.
Stay updated on company products, promotions, and industry trends to provide relevant information to customers.
Collaborate with other teams, including marketing and customer support, to ensure a seamless customer experience.

Organizational skillsInterpersonal skills

Posted 3 months ago

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