- Perform manual license and certification lookups through state boards and professional licensing bodies.
- Verify details including full name, birth date, license number, status, and expiration dates.
- Review and process tickets or lookup requests based on client-defined workflows.
- Capture and upload verification screenshots and documentation into client systems.
- Ensure all data entered is accurate and aligns with client requirements.
- Identify and escalate incomplete, expired, or unverifiable credential records.
- Follow strict confidentiality and data security protocols for PII.
- Maintain productivity and turnaround times according to client SLAs.
- Communicate with internal supervisors or client points of contact regarding updates.
- Identify workflow gaps and contribute to process improvements.
ComplianceData entry