- Manage, coach, and develop Account Managers to ensure performance and client satisfaction
- Oversee repair and maintenance service delivery for multiple clients
- Act as escalation point for client issues and ensure timely resolution
- Lead monthly client meetings and ongoing client check-ins
- Strengthen client relationships and identify upsell/growth opportunities
- Manage vendor performance, expectations, and coordination
- Conduct weekly team performance meetings
- Prepare monthly reports on operations and performance
- Provide performance, client, and financial updates to leadership
People ManagementMicrosoft OfficeAccount Management+1 more