Vietnamese Speaking Outbound Sales Support

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Requirements:

• Fluent in Vietnamese (spoken and written) is required; proficiency in English is also required.
• Previous experience in outbound sales, customer service, or a similar role is preferred.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Results-driven with a proven ability to meet or exceed sales targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM systems and MS Office (Excel, Word, PowerPoint).
• Excellent organizational skills and attention to detail.
• Ability to handle rejection and persistently pursue sales opportunities.

Responsibilities:

• Conduct outbound calls to new and existing customers in the Vietnamese market to promote products and services.
• Identify customer needs and provide solutions by matching products/services to their requirements.
• Follow up on leads generated by the sales and marketing teams.
• Assist in maintaining and updating the customer relationship management (CRM) system.
• Support the sales team with administrative tasks such as preparing sales reports and coordinating with internal departments.
• Build and maintain strong customer relationships by delivering excellent service and timely follow-up.
• Achieve or exceed sales targets and performance metrics set by management.
• Handle inquiries and resolve any customer complaints or issues promptly.
• Stay updated on company products, promotions, and industry trends to provide relevant information to customers.
• Collaborate with other teams, including marketing and customer support, to ensure a seamless customer experience.