Resident Support Coordinator

Minimum 1–2 years of experience in property management, leasing, or customer service. Proficiency in property management software (AppFolio, Yardi, Buildium, or similar). Strong written and verbal English communication skills. Excellent organizational skills with the ability to handle multiple tasks. Customer-service focused with problem-solving abilities. Must have a stable internet connection and a remote-ready workstation.

Respond promptly to resident inquiries via phone, email, or property portals. Provide accurate information regarding lease terms, payments, maintenance, and community policies. Document all resident interactions and resolutions in the property management system. Assist with lease renewals, reviews, and addendums. Support move-in and move-out coordination. Prepare and send notices, welcome packets, and closing statements. Receive and log maintenance requests from residents. Coordinate with vendors and property managers to ensure timely resolution. Follow up with residents to confirm satisfaction after service is completed. Assist residents with questions about rent, fees, and account balances. Issue reminders for late payments and provide updates on account status. Collaborate with the accounting team to address discrepancies or payment disputes. Ensure residents are informed of community updates, events, or rule changes. Support enforcement of community policies and HOA/landlord-tenant regulations.