Move-Out Revenue Assurance Coordinator

Strong analytical and organizational skills with high attention to detail. Excellent written and verbal communication skills. Ability to manage multiple move-outs simultaneously while meeting deadlines. Understanding of property management workflows and tenant billing practices. Proficiency in AppFolio, Buildium, or Propertyware (or similar property management software). Competent in Microsoft Excel and Google Workspace tools. Experience in tenant accounting, billing, or property management operations. 2+ years of experience in property management or accounting support roles. Familiarity with U.S. leasing, move-out, and security deposit regulations. Experience in revenue assurance, auditing, or reconciliation tasks. Must have a stable internet connection and a remote-ready workstation.

Manage the end-to-end move-out process, including notice tracking, inspections, and tenant communication. Coordinate with maintenance teams for final repairs, cleaning, and unit readiness. Review and document move-out inspections to assess property condition. Calculate and process security deposit deductions in accordance with company and state guidelines. Ensure all outstanding balances, damages, and cleaning fees are billed accurately. Reconcile tenant ledgers and issue deposit refunds or invoices promptly. Audit move-out files to ensure all billable items and damages are captured. Verify that move-out charges align with approved pricing and company standards. Identify and escalate revenue discrepancies or missed billing opportunities. Maintain accurate move-out records, inspection photos, and charge documentation. Generate move-out summaries and reports for management review. Track and report trends in tenant damages, charge disputes, or delayed payments. Work closely with property managers, leasing teams, and accounting staff to ensure alignment across all move-out transactions. Communicate with tenants in a professional and courteous manner regarding deposit settlements and billing concerns.