Account Coordinator
Company:Fresh Prints
Location:Philippines
Languages:English
Skills:
Microsoft ExcelCustomer serviceAttention to detailOrganizational skillsWritten communication
Requirements:
English fluency Strong and clear written and spoken communication skills Highly organized and detail-oriented Comfortable working through queues and task-based workflows Customer-focused mindset with the ability to work independently Prior customer support or account coordination experience is a plus
Responsibilities:
Organize and manage support queues (email, tickets, SMS, messages, voicemail backlog) Respond to customer inquiries primarily through written channels Handle Tier 1 callbacks and follow-up outreach Assist with account-related updates, documentation, and internal notes Support overall Customer Success operations to keep workflows running smoothly
