Intake Administrative Coordinator - Healthcare

Fluent in English with excellent written and verbal communication skills. Proficient in Google Sheets/Excel and capable of maintaining structured data and reports. Highly tech-literate; comfortable with EMR systems, scheduling tools, and digital communication platforms. Minimum 2 years of administrative or coordination experience in a professional or healthcare environment. Strong organizational skills, attention to detail, and ability to multitask in a fast-paced setting. Empathetic, composed, and professional in all client interactions. Experience in a mental health or therapy practice environment (preferred). Familiarity with SimplePractice or other EMR software (preferred). Background in marketing coordination or social media management (preferred).

Manage the client intake process, including assessing needs and matching clients with therapists. Schedule, reschedule, and confirm appointments, monitoring cancellations and no-shows. Send intake paperwork, ensure timely completion, and maintain client records in EMR. Handle inbound calls and messages with empathy, managing sensitive conversations. Track client and operational data using Google Sheets/Excel. Support billing inquiries, referrals, and communication between clients and therapists. Assist with marketing administration, including social media and email campaigns. Uphold confidentiality and HIPAA compliance.