Inside Sales Manager (B2C)

Bachelor’s degree in a related field, or equivalent practical experience 5–7 years of experience in sales management with a focus on performance management for telephonic sales teams Demonstrated ability to analyze performance data, identify trends, and drive operational improvements Proven experience leading complex operational and strategic initiatives Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred Prior experience managing remote teams, with a data-driven approach Strong decision-making skills Skilled in defining short-term success metrics that align with long-term company objectives Excellent prioritization and organizational skills Effective in conflict resolution Requires attendance at four onsite events per year (mandatory) Requires obtaining and maintaining a Mortgage Loan Originator (MLO) license under the SAFE Act and Regulation Z within 60 days of start date

Review and manage team calendars daily Work with Account Managers/Sales Reps to overcome complex homeowner scenarios Resolve homeowner complaints Establish monthly sales goals Monitor performance and provide coaching Conduct 1:1s and team meetings Develop and implement monthly sales training plans Interview and hire new Account Managers Guide new Account Managers/Sales Reps through the onboarding process Meet with cross-functional partners regularly Develop and implement strategies for call campaigns Optimize new and existing sales processes