Take ownership and accountability for the success and retention of an assigned book of business. Lead and manage the execution of Bennie’s consulting model for assigned customers, ensuring the delivery of high-quality benefit consulting services, and exceptional customer results and satisfaction. Develop and execute the annual customer account plan specific for all assigned customers. Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. Drive customer results and support team development for each individual consulting delivery team. Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. Collaborate with cross-functional teams, including but not limited to sales, tech operations, and product, to identify and support business development and operational improvement opportunities. Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.