Live chat representative

High school diploma or equivalent; a bachelor’s degree is a plus. Previous experience in a customer service role, preferably in a live chat or online support environment. Excellent written communication skills, with a focus on clarity and professionalism. Strong multitasking abilities and the capacity to manage multiple chats at once. Proficiency in using customer support software and live chat tools. Ability to remain calm under pressure and handle difficult situations effectively. Strong problem-solving skills and a customer-oriented mindset.

Engage with customers via live chat and respond to inquiries promptly and professionally. Provide accurate information about products, services, and account inquiries through chat support. Troubleshoot customer issues and escalate them to the appropriate department when necessary. Document customer interactions and maintain accurate records of chat conversations. Assist in identifying trends in customer inquiries to improve service delivery. Collaborate with the support team to enhance chat responses and develop effective customer support resources. Maintain a positive and helpful attitude while managing multiple chat conversations simultaneously.