Inside Sales Representative - Remote

Minimum of 18 years of age High school diploma, GED or equivalent required Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and HubSpot) to manage customer data, track interactions, and analyze customer behavior The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language is desirable Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software

Sources new sales opportunities through inbound leads, follow-ups, outbound call campaigns, emails, messaging applications, and in-person events Research accounts, identifies potential sales opportunities, and generates interest Meets or exceeds monthly sales goals Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction Builds sustainable relationships and trust with customer accounts through open and interactive communication Gains and retains extensive product knowledge as well as a detailed comprehension of customer requirements Manages creation and presentation of quotations for opportunities as they are identified Generates new business and promotes growth of existing accounts Provides accurate, valid, and complete information when using our CRM and other provided software Keeps detailed records of customer interactions, processes customer accounts, and files documents Handles inbound calls, provides callers with product and service information Handles customer complaints, provides appropriate solutions and alternatives within time limits; coordinates communication and action with appropriate departments and team members; follows up with customers to ensure resolution Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook Participates in outbound call campaigns and attends outside sales events (travel required)