Excellent verbal and written communication skills High levels of professionalism, patience, and a caring attitude Demonstrated call center experience (high-volume outbound and/or inbound calls) Prior telehealth experience is a plus Familiarity with Medicare and Insurance concepts Proven efficiency in patient documentation and typing skills Experience navigating multiple systems and completing documentation simultaneously Strong overall tech-saviness and ability to learn new software quickly Competency with Google Office Suite Experience working with the elderly Excellent organizational and management skills Ability to quickly pick up and adhere to defined workflows and mandatory scripting Comfort and proficiency working in a remote office setting